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Complaints at Shaks Specialist Cars Ltd

Complaints

Complaints


If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

Shaks Specialist Cars Ltd is authorised and regulated by the Financial Conduct Authority for Consumer Credit, our firm reference number is 653511. Shaks Specialist Cars Ltd is a credit broker, not a lender, and can introduce you to a limited number of lenders. Shaks Specialist Cars Ltd is an Appointed Representative of Autoprotect (MBI) Limited for insurance distribution activities. Autoprotect (MBI) Limited is authorised and regulated by the Financial Conduct Authority, their firm reference number is 312143. You can check this on the FCA's website www.fca.org.uk.

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

Company No. 5268653

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